FAQs

How do I contact my loved one’s care team? 

To reach a member of your loved one’s care team at the Center for Behavioral Health and Learning, please call 206-668-3913. The FACTS Program team does not provide any patient care services.

Where can I learn more about involuntary psychiatric hospitalization or the Involuntary Treatment Act (ITA) in Washington? 

Learn more about the ITA process. For questions specific to your loved ones ITA status, you should speak with a member of their treatment team. 

I’m worried about my loved one – where can I get help now?

If you or a loved one are experiencing a mental health or substance use crisis, the 988 Suicide & Crisis Lifeline is available 24/7 across the nation. You can call 988, text 988 or chat online for assistance from a trained counselor.

If you or a loved one are in imminent danger, call 911 or go to the nearest emergency department for assistance.


What are the visiting hours at the Center for Behavioral Health and Learning?

Families and caregivers of people who are hospitalized at the Center for Behavioral Health and Learning may visit between 4pm-5pm, 7 days per week. 

What can I do if my loved one refuses my help?

We know that families and caregivers are an important part of their loved one’s recovery. We also know there are times when your loved one may not want you involved or may not accept your help.  

There are still ways you can be supportive:  

  • Let your loved one know you care and are there for them whenever they are ready. It’s important they feel supported. 
  • Learn about their mental illness and/or substance abuse condition so you can better understand what they are going through. Learn more.
  • Remind your loved one they are not alone – and neither are you. Nearly 1 in 5 adults in the US live with a mental illness or substance abuse condition. There are many people going through the same thing and there are resources to help. 
  • Learn about effective treatment for your loved one’s condition. Seek reliable sources of information on available care services. This way, when the time is right, you can help your loved one find care that is right for them. Learn more
  • Be ready in the event of a crisis. If you or a loved one are experiencing a mental health or substance use crisis, the 988 Suicide & Crisis Lifeline is available 24/7 across the nation. You can call 988text 988 or chat online for assistance from a trained counselor. If you or a loved one are in imminent danger, call 911 or go to the nearest emergency department for assistance.  
  • Get help for yourself. Supporting a loved one with a mental health or substance abuse condition can be hard. You may need your own support.  

    The Substance Abuse and Mental Health Services Administration (SAMHSA) helpline, 1-800-662-HELP (4357)  (TTY: 1-800-487-4889) is a 24/7 information and referral service for individuals and family members facing mental and/or substance use disorders. (Available in English and Spanish) 

    The National Alliance on Mental Illness (NAMI) offers peer led Family Support Groups and other resources for anyone affected by mental illness.  

    Find your own therapist. A therapist can help in many ways. They can teach skills to manage stress, provide support in setting boundaries, and can improve coping and overall mental wellbeing.