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About this training 

Communication Strategies for Families and Caregivers is for people who are supporting an adult loved one who is living with a serious mental illness. The training reviews how to have more effective conversations with your loved one, especially when things get tense, or the topic is hard.     

This FREE online training is organized into four parts, one is a brief introduction, that you can pause and come back to as your time and schedule allow. The modules are brief and available whenever it’s most convenient for you. It is best to complete the modules in order. 

Estimated length: approximately 60 minutes in four parts, can be done at your own pace.

How to access the training

If you are a current family member or caregiver of an adult living with a mental health condition, please click the link below to register and receive a link to the training modules. 


The first 35 people to complete the training and the associated feedback surveys will receive a $10 gift card.

We recognize and appreciate Helen “Trez” Buckland, Jerri Clark, Laura Crooks and Susie McGlade for their significant time and effort dedicated to reviewing and making invaluable contributions to improving this training curriculum, drawing from their personal experiences and insights.


A special note about this training it is not intended for highly emotional topics, or to de-escalate a loved one who is experiencing more acute symptoms.

If you or a loved one is experiencing a mental health crisis, the 988 Suicide & Crisis Lifeline is available 24 hours per day by calling 988, texting 988 or you can chat online for assistance from a trained counselor.

If you or a loved one are in imminent danger, call 911 or go to the nearest emergency department for assistance.