Supporting someone who is living with a mental illness can be tough and overwhelming. It might make you feel stressed or scared. But it’s important to remember that you are not alone. There are lots of people and resources out there to help.
Communication Skills for Families and Caregivers is a self-paced training available for families and caregivers of Center for Behavioral Health and Learning patients. This is a four-part training, and the duration of each module is noted below. As self-paced training, you can exit the training and come back at any time.
Please note: the platform doesn’t keep track of your progress, so we recommend keeping a note of where you left off, so you’ll know where to begin on a return visit. You can return to the course as many times as you’d like after you have completed it. We also suggest you bookmark this Table of Contents page or add it to your “Favorites” for easier access.
To get started, click on the links below in the Table of Contents. It’s best to complete the modules in order as each skill builds on previous skills.
Table of Contents
Introduction: Communication Skills for Families and Caregivers (duration: 10 minutes)
Part 1: Create a Positive Environment for Effective Communication (duration: 15 minutes)
Part 2: Use Active Listening (duration: about 15 minutes)
Part 3: Communicate Feelings, Concerns, and Requests Effectively (duration: 15 minutes)
Part 4: Post Training Survey: Your anonymous feedback helps us improve the quality of our training and resources. We value your input! Once you’ve completed the training and the post-training survey, the FACTS Program will provide a $10 gift card.
Download Training Handouts
Training FAQs
No. Once you have registered for the training you can access it anytime by clicking on the links within the Table of Contents. We do suggest you bookmark the training’s Table of Contents page or add it to your “Favorites” for easier access.
If you need additional technical assistance, please contact us.
For the best training experience, we recommend using a laptop or a desktop computer. It is most user friendly on a larger screen size, but it will function just fine on a phone or tablet. If you experience any difficulties with the online course, we recommend trying a different device and/or a different browser. If you need additional technical assistance, please contact us.
The course is free.
Yes. You may complete the training in multiple sessions. The platform doesn’t keep track of your progress, so we recommend keeping a note of where you left off so you’ll know where to begin on a return visit. You may also return to the course after you have completed it. We suggest bookmarking this Table of Contents page or adding it to your “Favorites” for easier access.
Yes. The first 35 people to complete the training and the associated feedback surveys will receive a $10 gift card. A select number of training participants will be invited to do an interview. Interview participants will receive one $100 gift card for their feedback.
The post-training survey is optional, but your anonymous feedback helps us improve the quality of our training and resources, and is required to receive a gift card. Please take a few minutes and share your feedback, we value your input!